If you’re thinking about how to get more work, it’s easy to automatically start thinking about how you can get new customers. New clients will definitely help you get more work. But repeat work can be an excellent source of revenue too.
Every time you do a job, consider how much more you could earn if the customer asks you to come back and do more work in the future. Here’s how to get repeat work in 5 easy steps.
1. Stick to your appointments
A great way to make a good impression is to stick to your appointments. If you turn up to see your customer when you say you will, they’ll know that you stick to your word. Make sure you do this every time. Plus, avoid chopping and changing times and dates as much as possible.
Of course, being on time won’t guarantee you repeat work. But it will make you appear more professional and reliable. This will definitely increase the chances of a customer asking you to do further work.
2. Look smart
Looking smart is another way to make a good impression. This doesn’t mean you need to wear a suit every day or aren’t allowed to have a bit of paint on your clothes. Just make sure you’re not bringing dust or mud into your customer’s home and try to look neat and tidy.
Whether you have a team or work on your own, think about getting a branded uniform for your team. It’ll make you look professional and smart. Plus, it has the added bonus of helping your business stay in your customer’s mind.
3. Make sure you explain
If you’re an expert in a certain trade and have been doing it for years, it’s really hard to remember that not everyone has the same knowledge. If you pick up that your customer is confused or has glazed over when you’re talking about a job, check they understand the terms you’re using.
Whether they know what you’re talking about or not, the average customer will appreciate you putting effort into being clear and is much more likely to consider you for repeat work.
4. Provide jobs in writing
To help make sure that you’re both thinking the same thing and won’t end up disagreeing over quotes, make sure you put things in writing. Include a description of the job and the agreed price.
Not only will this help to avoid confusion, it’ll also make you look honest and conscientious. The customer will probably really appreciate you taking the time to do this without being asked and will make you shine out from the crowd.
5. Offer incentives
Everyone likes to feel like they’re getting a good deal. Lots of businesses offer incentives to persuade customers to give them repeat work, like a free aftercare appointment or a 10% discount off another job. Put this in writing if you can, then the customer will know you’ll honour it and are more likely to take you up on it.
So there are plenty of easy things you can do to help you get repeat work. Following these 5 tips will help you to show your customers the good work you do and get extra work coming your way.